Exxample1：Constructing a small scale call center
Installation product：MOT/PBX
The number of bases：3 bases
Situation
Entrustment of an inbound and outbound telephone service of cable TV that call center which consists of 8 people.
They have other areas in which customers can use the toll- free number and other office.But there is only one base which can correspond the phone call.
Problems
They have a lot of outbound operation that they need to have a phone call to remote area.
The charge for the toll free call is expensive which they receive
They often change the layout of their office,so the wiring around their desk is complicated.
Demand
To reduce the charge for a call
To make it easy to change of the arrangement of telephone
The content of the suggestion
We suggest to make it possible to reduce greatly the charge for a call to remote location and IP telephones by constructing VPN between the office and the call center and changing the telephone system to the IP telephones
They can integrate telephone wiring with PC wiring in the office by SIP phone which we use via LAN cable. And they can operate it by connecting to HUB. And we also suggest to simplify the wiring around the desks.
It is free of charge to call each bases from call center by constructing VPN.A phone call to the user is regarded as an outgoig call from the office.So it is possible to suppress the charge for a call
Example2：Constructing VPN between the mother company and the small scale bases and reducing the cost.
Installation products：MOT/PBX、SIP Phone-1、USB Phone-2
The number of bases：2 bases
Situation
There are 11 people in the mother company and 2 people in the each bases.
Key telephone system has already been installed in the mother company and each bases.
They often make a phone call between each bases, so the charge for a call is expensive.
Problems
They often make a phone call between each bases, so the charge for a call of landline is expensive.
They can't access to the file server of the mother company, so they have to send email frequently and that is not efficient.
There are not many people in each bases, but the cost for telephone system is expensive
Demand
To reduce the charge for a call by making the telephone of each bases the extension.
To access to the file server of the mother campany from each bases.
To suppress the cost of each bases which has a few people.
The content of the suggestion
We suggest to enhance working efficiency that they access safely to the file server of the mother company by constructing VPN between the mother company and each bases.
We suggest the cost reduction that they make the charge for a phone call free by making the extension between the mother company and each bases.
We have made it possible to access from each bases to the file server of the mother company by constructing VPN. As a result of that, the working efficiency is improved.
Example3：Making an extension between the construction company and temporary office
Installation products：MOT/PBX、SIP Phone-20
The number of bases ： a plurality of bases
Situation
20 units of key telephone in the mother companyひかり回線を使用
They use the company's mobile phone when they contact with temporary office.
Problems
The charge for a phone call to mobile phone of the workers is expensive and the charge for a phone call from mobile phone to the company is also expensive.
They don't want to pay the cost of installing key telephone system in the case that a temporary office will be closed in a relatively short time.
Demands
To answer the incoming call of the outside line via the telephone line of the mother company in the other bases and to make a phone call of the outside line.
To respond to incoming call in the mother company which the workers can't answer in the other bases in the case that the worker are outside or busy.
To suppress the cost of the small scale bases.
The content of the suggestion
We suggest to install MOT-PBX in the mother company and construct an extension line network via VPN between each bases and the mother company. We suggest to make the charge for a call between the office and mobile phone free by the proxy response function in the case that the workers leave seats at construction site and the function of making mobile phone of the workers an extension.
They can reduce the sundry expenses and the cost of fixed line by making communication infrastructure of the temporary office IP network line. They can use the telephone circuit of the mother company by constructing VPN when they call with the landline in the temporary office. Making smart phone an extension made it possible to reduce greatly the expensive charge for a call between the temporary office and mobile phone.
Example4：Making smart phone an extension
Installation products：MOT/PBX、SIP Phone-10
The number of bases：Several bases
Situation
55 units of IP-PBX 、（including 20 units of mobile phone for FMC）
ひかり回線を使用
They use the other LAN cables when they deal with telephone and data.
In the office they use dedicated mobile phone as an extension. They use as mobile phone outside of the office.
Problems
It is not easy to use the dedicated mobile phone.（ex.Hold, Transfer and so on）
They have to pay the charge for a phone call which they make outside of the office, so they doesn't succeed in reducing the charge for a call outside of the office.
The employees who have the dedicated mobile phone make use of it as ordinary mobile phone outside, so the staff in the office deal with the phone call to them by proxy answering.
Demand
To make use of individual outside line number when they call with smart phone in the office or outside.
To make it easy to use the functions of smart phone like hold or transfer.
To read the email under the secure environment even if they are outside of the office.But they didn't give permission that they transfer email to their mobile phone from the point of view of security.
To reduce the charge for a call between the office and mobile phone⇔
The content of the suggestion
We suggest to install MOT/MED and 4 units of radio LAN access point in the same floor. And we suggest to construct the extension line network which is wireless LAN in the office or 3G outside of the office and answer the individual dial-in incoming call with smart phone in the case that they are outside of the office.
We suggest secure operation of email with smart phone that they access directly to the in-house mail server by installing VPN and doing operation of email with VPN.
We have made it possible to simplify in-house wiring circuit by reducing the number of desk-telephone to 10 units and making most smart phones the extensions. We have made it possible to do call holging and transfer with smart phone outside of the office and reduce the charge for a phone call to mobile phone. They can send and receive email with smart phone even if they are outside. So they can enhance responding to the information and strengthen the ability to deal with customers by accessing directly to in-house system.
Example5：Cooperation between telephone service and customer management in animal hospital(CTI)
Installation products：MOT/PBX、SIP Phone-5
The number of bases ： a base
Situation
3 units of key telephone
ひかり回線を使用
The telephone-corresponding business is occupied by answering incoming call.
Problems
They manage their customer information with Excel files. So it takes a long time to search for the customer information in telephone reception business
The charge details are written by hand, so it takes a time.
Demand
To deal with the customer quickly when they answer the incoming call.
To make the charge detail data
The content of the suggestion
We have suggested the system which is shown on their PC simultaneously with receiving incoming call by CTI function. We have suggested the work flow which can make the process from input to printing easier by MOT/Cloud.
CTI function of MOT/PBX makes it possible to show the customer information on their PC. As a result of that they can cope with their customers rapidly now.
To manage customer information on MOT/Cloud makes it possible to construct the optimum system without vast cost and makes it easier to search call history and makes a database of the charge processing. They have made it possible to enhance the efficiency of searching by CTI function and data migration from Excel to Cloud server. As a result of that, they can analyse thier customers automatically and enhance their satisfaction.
Example6：Telephone corresponding with smart phone in used car selling company
Installation products：MOT/PBX、SIP Phone-3
The number of bases：1 base
Situation
3 units of key telephone
ひかり回線を使用
The staff in the office often deal with customers
Problems
The staff in the office often deal with customers. So when the phone in the office is calling, it is difficult to answer it quickly.
It is only a person who answer the transferred phone call.
The charge for a call which is transferred to mobile phone is expensive.
Demand
To deal with customers quickly at the arrival of incoming call.
To reduce the charge for a call which is transferred
The content of the suggestion
We suggest to make smart phone the extension with MOT/PBX to handle the phone call even outside of the store. And we suggest to reduce the charge for Voice warp and make the cost for a call which is transferred free.
MOT/PBXThey can answer the incoming call outside of the store by making smart phone the extension,as a result of that they can deal with customers quickly. And They can reduce greatly the cost for a call which is transferred by canceling the contract of voice warp.
Example7：Making smart phone key telephone system in a real estate company
Installation products：MOT/PBX、SIP Phone-4
The number of bases：1 base
Situation
8 units of key telephone
ひかり回線を使用
There are a lot of telephone inquiry to the sales representatives
Problems
The sales representatives can't answer the telephone inquiry when they are outside of the office.So they are sometimes made complaints by customers that they didn't deal with customers quickly or they forgot to call back.
The sales representatives use their own mobile phone, so they have to pay the charge for a phone call to customers by themselves.
mobile phone⇔There are a lot of phone calls between office and an individual.So Both of them pay the expensive charge for phone calls.
Demand
Both company and the sales representatives want to reduce the cost for a call.
To improve the responding to the customers and get rid of the complaints.
To simplify the wiring circuit in the office.
The content of the suggestion
We suggest that making smart phone the extension with MOT/PBX make it possible to deal with customers by an extension transfer from the office when they are outside of the office. And We also suggest to reduce the individual burden of the cost for a phone call by making a phone call from smart phone to customers with the phone number of the company.
We suggest that the sales representative who are often out side of the office can operate mobile phone and extension cordless telephone with smart phone by changing the desk telephones to smart phone.
MOT/PBXMaking smart phone the extension makes it possible to deal with the phone call from customers by transferring the extension from the office.They can reduce greatly the cost for a phone call between individual mobile phone and the office by using the telephone line of the office.They can deal with the phone call from customers not by calling back but by transferring the extension from the office to their mobile phone. As a result of that, they can strengthen the ability to respond to customers.
They simplified the complicated circuit wiring in the office.
